Refund policy

Right of Withdrawal for the Delivery of Goods

(1) Consumers have a 100-day right of withdrawal.

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within 100 days without giving any reason.

The withdrawal period shall be 100 days from the day on which you, or a third party named by you who is not the carrier, took possession of the last goods.

To exercise your right of withdrawal, you must inform us (Hairoyal - Diana Berthold, Schlesischer Platz 2, 01097 Dresden, Germany, telephone: +49 351 8106212, fax: +49 351 8106214, email: info@hairoyal.de) by means of a clear declaration (e.g., a letter sent by post, fax, or email) of your decision to withdraw from this contract. You may use the attached model withdrawal form for this purpose, although this is not mandatory. You may also exercise your right of withdrawal online at our online withdrawal form. If you use this online option, we will promptly provide you with an acknowledgment of receipt on a durable medium (e.g. by email), including information about the content of your withdrawal declaration as well as the date and time it was received.

To meet the withdrawal deadline, it is sufficient that you send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you withdraw from this contract, we shall reimburse all payments received from you, including delivery costs (except for any additional costs arising from your choice of a type of delivery other than the least expensive standard delivery offered by us), without undue delay and no later than fourteen days from the day on which we receive notice of your withdrawal from this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may withhold reimbursement until we have received the goods back or until you have supplied evidence of having sent back the goods, whichever is earlier.

You must send back or hand over the goods to us without undue delay and in any event no later than 14 days from the day on which you inform us of your withdrawal from this contract. The deadline is met if you dispatch the goods before the expiry of the 14-day period. You shall bear the direct costs of returning the goods.

You are only liable for any diminished value of the goods if this diminished value results from handling the goods beyond what is necessary to establish their nature, characteristics, and functioning.

(2) The right of withdrawal does not exist in the case of the delivery of goods

- that are not prefabricated and for the production of which an individual selection or specification by the consumer is decisive or which are clearly tailored to the consumer's personal needs,
- that can spoil quickly or whose expiry date would be quickly exceeded,
- that are not suitable for return for reasons of health protection or hygiene if their seal has been removed after delivery,
- if these have been inseparably mixed with other goods after delivery due to their nature,
- as well as in the case of the delivery of audio or video recordings or computer software in a sealed package, if the seal has been removed after delivery.

Right of Withdrawal for the Provision of Services

Consumers have a 100-day right of withdrawal.

Withdrawal Policy

Right of withdrawal

You have the right to withdraw from this contract within 100 days without giving any reason.

The withdrawal period is 100 days from the day the contract is concluded.

To meet the withdrawal deadline, it is sufficient that you send the notification concerning the exercise of the right of withdrawal before the withdrawal period has expired.

Consequences of withdrawal

If you have requested that the services begin during the withdrawal period, you shall pay us a reasonable amount corresponding to the proportion of the services already provided up to the time at which you inform us of the exercise of the right of withdrawal with regard to this contract, compared with the total scope of services provided for in the contract.

Model Withdrawal Form

(If you wish to withdraw from the contract, please complete and return this form.)

To Hairoyal - Diana Berthold, Schlesischer Platz 2, 01097 Dresden, Germany, fax: +49 351 8106214, email: info@hairoyal.de:

I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*)

Ordered on (*)/received on (*)

Name of consumer(s)

Address of consumer(s)

Signature of consumer(s) (only if this form is notified on paper)

Date

(*) Delete as appropriate.